Terms and Conditions

Last updated: October 2025

Welcome to Cebu-Connect Travel and Tours (“Cebu-Connect,” “we,” “us,” or “our”).

These Terms and Conditions (“Terms”) apply to all guests, customers, and partner providers who book or participate in tours arranged through Cebu-Connect.

By completing a reservation or participating in a tour, you confirm that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.

1. Booking and Application

1.1 Booking Confirmation. A booking becomes valid only after payment confirmation and receipt of our official booking notice.

1.2 Final Participant List. The number and names of participants are considered final upon booking confirmation.

Only name substitutions may be accepted up to three (3) days before the tour date, subject to Cebu-Connect’s approval and the operator’s acceptance.

Changes to the tour date or participant count after confirmation will be treated as cancellations (see Section 3).

1.3 Guest Responsibility. Guests must review all travel conditions, safety requirements, and disclaimers before submitting a booking request.

1.4 Minimum Participation. Most tours require a minimum of two (2) paying adults, unless otherwise stated in the tour details.

1.5 Additional Participants.

Any participant added after booking confirmation or on the day of the tour must complete a separate new booking through Cebu-Connect or directly with the tour operator, depending on availability.

Inclusion of additional participants without prior confirmation may result in refusal of participation.

Cebu-Connect is not responsible for disputes, delays, or additional costs arising from unbooked or walk-in participants.

2. Payment

2.1 Payment may be made in Philippine pesos (PHP) either:

By credit card upon booking confirmation; or

In cash at the meeting point on the day of the tour (only if pre-approved).

2.2 Prices may change due to local conditions or exchange rate fluctuations before payment confirmation.

2.3 Refunds, when applicable, are based on the contract price and processed using the same payment method.

3. Cancellation and Refund Policy (Philippine Time)

Unless otherwise stated:

Three (3) days before the tour date: 100% of the tour price

No-show or cancellation without notice: 100% of the tour price

During Cebu-Connect Peak Season: a 100% cancellation fee applies regardless of the cancellation date.

Refunds are not provided for missed tours caused by flight delays, no-shows, or participant reductions.

4. Tour Itinerary and Schedule

4.1 Tour schedules (start times, itineraries, and inclusions) serve as guides only.

4.2 Itineraries may change without prior notice due to sea conditions, weather, local events, traffic, or safety measures.

4.3 Tours may proceed in light or improving rain but may be canceled if weather conditions pose risks.

4.4 Cebu-Connect or the local operator may revise or cancel activities at any time for safety reasons.

5. Meeting Place, Pick-Up, and Carpooling

5.1 Arrival and Meeting Point. Guests must be ready at the confirmed meeting location — normally the hotel entrance — at least five (5) minutes before the scheduled pick-up time. If the property has no defined entrance, the meeting point will be set at the facility’s main gate or nearest accessible point.

5.2 Pick-Up Schedule. Pick-up times are approximate and may vary depending on hotel location, route sequence, traffic conditions, or the number of passengers. A 15-minute waiting grace period applies; arrivals beyond this are considered no-shows and subject to full-charge cancellation.

5.3 Carpooling Arrangements. Round-trip transfers are provided per assigned vehicle. One language assistant will accompany each group unless otherwise waived. Pick-up and drop-off times may differ according to sequence and route logistics.

5.4 Alternate Drop-Off Requests. Guests may request a different drop-off point along the general route of their original destination. If the new location is reasonably within the same route, the operator may accommodate it at no extra cost, subject to vehicle availability and schedule.

If the requested drop-off is not in the original route, or involves unplanned stop-overs, waiting time, or itinerary changes, additional charges may apply based on the operator’s rate.

Any extra payments for these added services shall be settled directly with the provider or driver.

Cebu-Connect’s responsibility covers only the inclusions listed in the final booking confirmation; it is not involved in or liable for any agreements, fees, or disputes arising from additional or modified services arranged on-site.

5.5 Guest Responsibility. Guests are expected to respect the group’s schedule, follow the guide’s instructions, and notify the language assistant of any special arrangements before departure.

6. Participation and Safety

6.1 Tours arranged by Cebu-Connect are executed by verified local operators, guides, and transport providers.

6.2 All guests must follow guide instructions and safety rules. Failure to comply may result in removal from the tour without refund.

6.3 Please consult us in advance if you are elderly, pregnant, or have a disability or health restriction.

6.4 Cebu-Connect may deny participation to anyone deemed unfit or under the influence of alcohol.

6.5 For safety reasons, guests should not bring valuables other than the tour fee. Cebu-Connect and operators are not liable for loss or theft.

7. Weather, Wildlife, and Force Majeure

7.1 Some attractions, including whale-shark encounters, depend on natural conditions. Sightings cannot be guaranteed.

7.2 Refunds apply only if the site is officially closed or access becomes impossible (e.g., ₱1,000 refund per person for canceled whale-shark activity).

7.3 Cebu-Connect is not liable for changes, delays, or cancellations caused by natural disasters, strikes, transportation issues, or other force majeure events.

8. Equipment Use and Media

8.1 Equipment and Amenities. Cebu-Connect Travel and Tours does not own or supply personal gear such as GoPro cameras, snorkel sets, towels, or similar items. Availability of such equipment depends entirely on the participating local operator or facility. Some items may be available for rent or purchase onsite, but Cebu-Connect cannot guarantee stock, pricing, or condition.

8.2 Any complimentary or rental equipment provided by the operator is extended purely as a courtesy service. Cebu-Connect does not assume responsibility for its functionality, maintenance, or data retrieval.

8.3 Guests are responsible for the proper care and safekeeping of any rented or borrowed equipment. Any loss or damage shall be settled directly with the operator or rental provider in accordance with their own policies.

8.4 Cebu-Connect is not liable for data loss, malfunction, or damage to any device used during the tour, whether personal or rented.

8.5 Unless you notify Cebu-Connect in writing before the tour, photos or videos captured by the operator during the activity may be used in Cebu-Connect’s promotional materials, social-media content, or marketing campaigns.

9. Special Activity Terms (e.g., Kawasan Canyoneering)

9.1 Participants must sign a liability waiver before joining.

9.2 The activity involves physical risk (slips, falls, injuries). By joining, you accept these risks and agree to participate at your own responsibility.

9.3 Cebu-Connect and its partners reserve the right to refuse participants who cannot safely complete the activity.

10. Insurance and Liability

10.1 Cebu-Connect Travel and Tours operates as an online travel agency and booking facilitator connecting guests with duly licensed and accredited local tour operators, transport providers, and service partners. While we coordinate bookings, itineraries, and payments, each tour, transport, or activity is operated independently by the corresponding provider. A confirmed booking constitutes a direct service engagement between the guest and that provider.

10.2 Each operator or service partner is solely responsible for its staff, vehicles, facilities, equipment, and service delivery. Descriptions, photos, and rates shown on our website or materials are based on information supplied by these providers and may change without prior notice. Cebu-Connect makes no representation or warranty as to the accuracy, condition, or performance of third-party services.

10.3 Guests are strongly encouraged to obtain personal travel insurance that covers accidents, medical emergencies, and property loss for the duration of the tour.

10.4 Limitation of Liability. Cebu-Connect Travel and Tours, its owners, and affiliates shall not be held liable for any loss, injury, damage, delay, or expense arising from—

 • Acts, errors, or omissions of third-party operators or their personnel;

 • Force majeure events such as weather disturbances, natural disasters, or transport disruptions;

 • Participant negligence, late arrival, or failure to comply with safety instructions; or

 • Misrepresentation or breach of obligation by any third-party provider.

10.5 To the maximum extent permitted by Philippine law, Cebu-Connect’s total liability related to any booking shall not exceed the total amount actually paid by the guest for the affected service.

10.6 Guests acknowledge that participation in travel, outdoor, and marine activities carries inherent risks, which they voluntarily assume. Cebu-Connect does not guarantee absolute safety or the availability of specific natural phenomena such as wildlife sightings or weather conditions.

10.7 Guests agree to indemnify and hold harmless Cebu-Connect Travel and Tours, its officers, and affiliates from any claims, liabilities, or costs resulting from their participation, conduct, or breach of these Terms and Conditions.

11. Price Adjustments and Participation Counts

11.1 Tour prices may be adjusted due to local facility rate changes.

11.2 The total tour cost depends on the number of participants at the time of booking.

If fewer participants join on the day, the original booking rate still applies.

Additional guests require a new confirmed booking before joining.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of the Philippines.

Any dispute shall be resolved under Philippine jurisdiction, with venue in the courts of Cebu City.

13. Contact Us

For inquiries, clarifications, or feedback about these Terms, please contact:

📧 [email protected]

Summary

Cebu-Connect Travel and Tours promotes safe, transparent, and ethical tourism by partnering with verified local providers.

We prioritize guest safety and clear communication but remind all participants that outdoor and water activities naturally involve certain risks. By booking, you agree to follow all safety instructions, respect local laws, and comply with these Terms and our Privacy Policy.