Privacy Policy

Last updated: October 2025

Cebu-Connect Travel and Tours (“Cebu-Connect,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, booking platform, and related digital services.

By accessing our website or submitting any personal information, you acknowledge that you have read and understood this Policy. If you do not agree, please discontinue use of our services

1. Scope of This Policy

1.1 This Policy applies to all personal information collected from:

Guests and customers who inquire about or book tours through Cebu-Connect;

Partner tour providers, guides, and transport operators affiliated with our platform; and

Visitors who interact with our website, mobile pages, social media channels, or communication tools.

1.2 This Policy complements our Terms and Conditions and other notices you may receive in connection with your booking.

1.3 Links to third-party websites, platforms, or partner pages are provided for convenience. Cebu-Connect is not responsible for their privacy practices. Please review their policies before sharing personal data.

2. What We Collect

We collect personal information that you voluntarily provide or that is automatically generated through your use of our services, including:

2.1 Information You Provide

Name, nationality, age, contact number, and email address;

Booking details such as number of guests, tour dates, and preferred pick-up or drop-off points;

Identification data (e.g., passport or ID number) if required by tour providers;

Payment information and billing details (handled securely by our payment partners);

Special requests, dietary or health notes (when relevant to a specific tour); and

Reviews, feedback, and communication records with our team.

2.2 Information from Partners and Affiliates

When you book a service that is executed by a verified local provider, we may receive or share necessary booking information with them to confirm reservations and coordinate logistics.

2.3 Automatically Collected Data

When you visit our website or digital platform, we may automatically collect:

IP address, browser type, device identifiers, and operating system;

Browsing behavior such as pages visited, time spent, and clicks; and

Location information (when enabled by your device).

We use cookies and similar technologies to improve user experience. You can disable cookies through your browser settings.

3. How We Use Your Information

We collect and process your personal data to:

Confirm and manage your tour bookings and payments;

Communicate updates, confirmations, and reminders about your tours;

Coordinate with verified local guides and transport providers to deliver your chosen experience;

Handle customer service inquiries, feedback, and refund requests;

Send relevant travel updates, promotions, and news (only if you have opted in);

Improve our website, services, and user experience;

Comply with legal and regulatory obligations under Philippine law.

We process data based on one or more of the following legal grounds:

Your consent;

Necessity for contract performance (booking fulfillment);

Legitimate business interest (service improvement, fraud prevention);

Legal obligation (tax, record-keeping, or law enforcement compliance).

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it in limited cases to fulfill legitimate purposes:

Partner Providers – to coordinate your tour arrangements;

Payment Processors – for secure payment and refund transactions;

Customer Support Services – when handling booking changes or inquiries;

Legal Authorities – when required by law or government regulation;

Affiliated Service Providers – for system hosting, analytics, and communication delivery.

All third parties handling your information are required to observe strict confidentiality and comply with the Data Privacy Act of 2012 (RA 10173).

5. Data Retention

Your personal information will be retained only as long as necessary to:

Complete the purposes outlined above;

Comply with statutory obligations; or

Resolve disputes or enforce agreements.

After the retention period, your information will be securely deleted or anonymized.

6. Data Protection and Security

We implement appropriate administrative, physical, and technical measures to protect your data from unauthorized access, alteration, or disclosure.

These include secure servers, encrypted transmission, limited access rights, and continuous system monitoring. While no system is entirely immune to risks, Cebu-Connect ensures reasonable protection consistent with industry standards.

7. Your Rights

Under the Philippine Data Privacy Act, you have the right to:

Access – request a copy of your personal data;

Rectify – correct inaccuracies in your information;

Withdraw Consent – stop receiving marketing messages or revoke permissions;

Erase or Block – request deletion or suspension of data processing; and

File a Complaint – with the National Privacy Commission (NPC) if you believe your rights are violated.

You may exercise these rights by contacting us (see Section 10).

8. Use of Cookies and Analytics

Our website uses cookies to personalize your browsing experience and track site performance. These small files do not contain personally identifiable information. You may choose to disable cookies, though some features may not function properly.

We also use analytics tools to understand user trends and improve our platform.

9. Children’s Privacy

Cebu-Connect does not knowingly collect personal data from minors without parental or guardian consent. If a booking includes a child, the adult making the reservation is responsible for securing such consent.

10. Contact Us

If you have questions, concerns, or would like to exercise your data rights, please contact our Data Protection Officer (DPO):

📧 [email protected]

11. Policy Updates

We may update this Policy from time to time to reflect changes in law, technology, or operations. The latest version will always be posted on our website. Continued use of our services constitutes acceptance of the updated Policy.

Summary

Cebu-Connect Travel and Tours is built on transparency, trust, and respect — the same values that guide how we handle your data. We collect only what’s necessary, protect it with care, and use it to create seamless, memorable experiences with verified local providers.